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Postage & Refunds

Postage and Refunds

We aim to pack and post all orders within 2 working days (usually 1 day) of the order being placed. We offer three post options for UK orders: Royal Mail 1st Class, Royal Mail 2nd Class and MyHermes courier.

Royal Mail 1st Class should be with you in 1 to 2 working days. 2nd Class should be delivered within 2 to 3 working days and parcels delivered via MyHermes take approximately 5 working days.

Post and packing charges are based on the size and weight of your order and start at the following minimum charges:

Royal Mail 1st Class: from £3.95

Royal Mail 2nd Class: from £3.50

MyHermes courier: from £4.95 (economical for larger orders)

Overseas orders are delivered via Royal Mail or ParcelForce and prices are dependent on the weight of order and delivery zone. Please contact us if you would like further details.

Refunds policy: If for any reason you are unhappy please contact us by phone or email straight away and we'll do our best to sort out any problems. If you are not entirely satisfied with your products, within the European Union, customers have the right to withdraw from the purchase of an item within seven working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above. You must notify us of your change of mind in writing and items must be returned in original packaging and in a resaleable condition. We will refund your payment within 30 days minus the postage costs. Return postage costs are the responsibility of the customer. Goods which have been ordered as a special item or bought in as a special request (i.e. not a stock item) cannot be refunded.