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Terms & Condictions

Terms & Conditions

About Us: Craft Little Sheep Limited is a UK company specialising in needle felting products. If you have any suggestions or comments please email us at nicola@craftylittlesheep.co.uk

If you are emailing about an order or have a specific enquiry then it is very helpful to us if you include your name, telephone number and postcode and an order number if you have one. Please note for general enquiries we aim to respond to your email within 2 to 3 working days. Our contact details are: Address: Crafty Little Sheep Limited, Upper Northend House, Northend, Batheaston, Bath, BA1 8ES. Phone: 07866 374158 Email: nicola@craftylittlesheep.co.uk Company Registration No: 8002112

Cancellations: Any item or order may be cancelled prior to packing, please contact us by phone or email to cancel an item or order. Overseas Orders Please note that an extra charge may be levied as import duty or other taxes for products shipped outside the UK. Before placing an order please check whether these charges or any other issues apply as they are the responsibility of the customer.

Damaged/Missing Goods: Please allow plenty of time before contacting us about a missing order as it may still be in transit. Royal Mail do not allow claims for missing post until 15 working days have elapsed. If after this time you still have not received your goods we will send a replacement package and make a claim for lost post. Should the parcel be subsequently delivered please notify us immediately. Do not accept any package if it appears damaged in any way, and please notify us within 7 days of delivery if you have refused the package, or if items are missing from the package.

Prices: We aim to ensure that are competitively priced, and price check regularly to ensure we are competitively priced. All prices shown are inclusive of VAT at 20% and are subject to change without prior notice. Prices are in pounds sterling and any currency conversion will be carried out by your card provider.

Colour Disclaimer: We try very hard to ensure that colour reproductions are accurate throughout the site. However, due to the limitations of colour printing and computer screens, image colours may vary from actual colours. Use the images in this online shop only as a guide, please do not use them to colour match. If you receive a product which is not how you expected you can return the item under the Sale of Goods Act. For more detail see our returns policy.

Copyright: Please note that all content, images etc. are copyright Crafty Little Sheep Limited and no part of this website may be copied or reproduced without permission.

Returns Policy: If for any reason you are unhappy please contact us by phone or email straight away and we'll do our best to sort out any problems. If you are not entirely satisfied with your products, within the European Union, customers have the right to withdraw from the purchase of an item within seven working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above. You must notify us of your change of mind in writing and items must be returned in original packaging and in a resaleable condition. We will refund your payment within 30 days minus the postage costs. Return postage costs are the responsibility of the customer. Goods which have been ordered as a special item or bought in as a special request (i.e. not a stock item) cannot be refunded.

Complaints and returns should be addressed to: Crafty Little Sheep Limited, Upper Northend House, Northend, Batheaston, Bath, BA1 8ES.